Orders may be cancelled within 6 hours of being placed. If your order is cancelled within this time frame, you'll receive a full refund to your original payment method.

After 6 hours, your order is automatically processed and registered in our fulfillment system. Once this happens, the order can no longer be cancelled.

We accept returns within 60 days of delivery. To be eligible for a return:

• The item must be unused, undamaged, and in its original packaging
• You must provide a receipt or proof of purchase

Please contact us before sending anything back. We'll provide return instructions and the correct return address. Customers are responsible for ensuring that returned items are shipped with a trackable shipping method.

Once we receive and inspect your returned item, we'll notify you by email whether your refund has been approved or rejected.

If approved: Your refund will be automatically issued to your original payment method. Processing time depends on your bank or card provider.

Items that show signs of use, damage, or missing original packaging may be subject to a partial refund or may not be eligible for a refund.

If an order is refused at delivery or not claimed and returned to the sender, the order may not be eligible for a refund. Orders marked as delivered by the carrier are generally considered successfully delivered.

Certain types of items are not eligible for return, including but not limited to:

• Perishable goods (such as food, flowers, or plants)
• Custom or personalized products
• Personal care goods (such as beauty or hygiene products)
• Hazardous materials, flammable liquids, or gases
• Digital products and downloadable items (such as digital guides, e-books, programs, or other non-physical content)
• Gift cards

If you haven't received your refund yet:

• Double-check your bank account
• Contact your credit card provider — posting times can vary
• Reach out to your bank for further details

If you've done all of the above and still haven't received your refund, please contact us at hello@bugoff.shop

Please contact us at hello@bugoff.shop before returning any item. We will provide you with the correct return address and detailed instructions.